Common questions and support documentation

• Carbon emissions in the platform
• Understanding annual, monthly, and hourly matching resolutions
• Understanding the dashboard metrics
• Understanding the dashboard views

• Bulk uploading production devices and customers via CSV files
• Upload consumption and production data
• Adding production devices, customers and counterparties and consumption meters
• Allocating energy generation to consumption via the interactive allocation section
• Navigating the end-consumer dashboard (ECD)
• Associating EACs to Allocations
• Create a report for end consumers
• Allocation methodologies
• How to use the delivery monitoring page
• Allocating across non-matching demand and supply periods (cross-period allocation)

Browse all articles

• Multi-granularity feature is now live
• Introducing tags
• Changelog 2025
• Q4 Highlights & What’s Next ⚡
• 🌟 2024: Launching multi-granularity & other platform enhancements
• Defining contract dates & tags for your consumption metering points
• Changelog 2024