Common questions and support documentation

• Carbon emissions in the platform
• Understanding annual, monthly, and hourly matching resolutions
• Understanding the dashboard metrics
• Understanding the dashboard views
• How allocations work
• Asynchronous processing of platform's operations

• Upload consumption and production metering data
• Allocating energy generation to consumption via the interactive allocation section
• Navigate your End-Consumer dashboard
• Associating EACs to Allocations
• Allocation methodologies
• How to use the delivery monitoring page
• Allocating across non-matching demand and supply periods (cross-period allocation)
• Do I have enough certificates in my inventory to cover my allocations?
• Deals delivery monitoring
• How to use the Reports and End Customer Dashboards features for your customers

Browse all articles

• Multi-granularity feature is now live
• Introducing tags
• Changelog 2025
• Defining contract dates & tags for your consumption metering points
• Changelog 2024